At LeaseFetcher we pride ourselves on being the UK’s leading car leasing comparison site, allowing users to compare more leasing deals more efficiently than ever before.
Our aim is exemplified by our missions statement:
"Our mission is to be the car leasing leasing comparison site in the UK by developing our employees personally and professionally, improving market research tools and reducing consumer costs, the result of which is ethical and sustainable growth."
In order to fulfill our objectives, LeaseFetcher abide by the six customer outcomes set out by the FCA in relation to Treating Customers Fairly.
Outcome 1
Consumers can be confident that they are dealing with Firms where the fair treatment of their customers is central to the corporate culture.
Outcome 2
Products and services marketed and sold in the retail market have been designed to meet the needs of identified consumer groups and are targeted accordingly.
Outcome 3
Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.
Outcome 4
Where consumers receive advice, the advice is suitable and takes account of their circumstances.
Outcome 5
Consumers are provided with products that perform as Firms have led them to expect, and the associated service is both of an acceptable standard and also as they have been led to expect.
Outcome 6
Consumers do not face unreasonable post-sales barriers imposed by Firms to change products, switch provider, submit a claim or make a complaint.